Facility: WAB - Wellstar Administrative Building

Job Summary:

The Manager RC Imaging & Scanning is responsible for managing the daily operations of the hospital based correspondence and imaging department. Providing direction to ensure timeframes are met for processing documents and correspondence, ensure daily processes and reports are completed in a timely manner. Coordinates staff training and quality assurance. Completes and maintains policies and procedures. Completes and reviews productivity and departmental reports. Management skills are required in the daily operations of assigned area and in the supervision of subordinate staff. It is imperative to maintain a good working relationship with management, staff, and external contacts such as insurance representatives. The Manager Imaging and Scanning position requires the use of independent judgement and decision making; as well as strong analytical, problem solving, and leadership skills. Ixternal contacts include all levels of staff and management, including physicians, management, and staff. External contacts include insurance companies, state and federal agencies, outside accounting firms and auditors; resolving problems and issues, and discussing sensitive and confidential information.

Core Responsibilities and Essential Functions:

Responsible for day to day operations of the Imaging and Scanning department. * Keeps management abreast of all issues and concerns of the department. * Maintains payroll responsibilities. * Oversees staff productivity and accuracy to ensure accurate and timely postings in managing daily unposted cash. * Conducts regular performance reviews for staff and recommends salary adjustments or disciplinary actions. * Conduct the interviewing and screening process of staff hires. * Holds regular meetings with staff and promotes positive staff morale. * Maintain excellent customer relations for all internal and external customers * Demonstrate proficiency in document production for the following applications: Word, Excel, and Power Point * Coordinate Connect tickets related to department functions * Create/update department policies and procedures * Demonstrate effective departmental leadership and provide appropriate direction to the staff * Utilize quantitative production reports and providing consistent feedback to staff * Maintain effective communication with other Patient Financial Services and Revenue Cycle departments * Apply appropriate supervisory, management and leadership techniques in an operational setting * Work effectively with difficult people and/or difficult situations * Evaluate best practice suggestions for possible outcomes into the revenue cycle Responsible for implementation of new technology and training. * Reviews, researches, and implements new technology impacting Revenue Cycle Central Operations Support. * Coordinates training and quality assurance feedback to staff. * Develops and maintains policies and procedures. * Ensures all banking instructions are valid and processing without error. * Maintains a thorough knowledge of WellStars Compliance department policies as they relate to the payment posting processes. Responsible for maintaining and reporting of imaging and scanning processes * Responsible for testing and implementation of new imaging and scanning processes * Ensures accurate and timely imaging and scanning processes * Maintains team member training of imaging and scanning processes, policies, procedures, and job aids * Responsible for completion and reporting of quality assurance * Provides weekly/monthly imaging and scanning Key Performance Indicator reporting Performs other duties as assigned Complies with all WellStar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

BA or BS, preferably in Business, Accounting, Finance Required

Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.

Additional License(s) and Certification(s):

Required Minimum Experience:

Minimum 10 years commensurate work experience Required and Minimum 2 years experience in healthcare preferred, claims processing management, or other management, or other management role in a healthcare environment. Required

Required Minimum Skills:

Broad proven practical experience in hospital billing, follow up, and customer service Knowledge of hospital billing process and revenue cycle environment Knowledge of and skill in the use of computers and related systems and software Skill in problem solving in a variety of settings Skill in motivating and directing the work and activities of staff with the ability to effectively delegate Skill in technical and professional accounting Skill in good oral, written, and interpersonal communication, grammar, and spelling Skill in time management and project management Ability to effectively conduct regular department meetings Ability to work cooperatively in a team environment Ability to set climate for performance at optimum levels Ability to establish and maintain a cohesive work team Ability to work efficiently under pressure Ability to apply appropriate supervisory, management, and leadership techniques in an operational setting Ability to work independently and take initiative Demonstrates a commitment to continuous learning and to operationalize that learning and top operationalize that learning Ability to willingly accept responsibility and/or delegate responsibility Ability to deal effectively with constant changes and be a change agent Ability to deal with difficult people and/or difficult situations effectively Ability to set priorities and use good judgement for self and staff