Facility: VIRTUAL-GA

Job Summary:

The ER Business Consultant is responsible for facilitating workplace investigations on behalf of Wellstar and identifying case trends and opportunities for proactive issue mitigation.
This Sr. Consultant will partner in continuous improvement initiatives of people programs, policies, and practices to sustain a positive work environment for all employees. The Sr. Consultant will handle complex cases, partnering with Legal, DEI and Sr. Business Leaders as required. This position reports to the Employee Relations COE Leader.

Core Responsibilities and Essential Functions:

Execute workplace investigations in accordance with all relevant policies and maintain detailed documentation. Address manager and employee-initiated complaints in accordance with HR policies. Provide consultation to managers on interpretation of HR policies. Handle employee inquiries related to ER issues and questions. Provide support as needed to senior business leaders throughout the employee investigation and resolution process. Support managers in resolving employee conflicts including Performance Improvement meetings and involuntary termination processes. Escalate manager, employee, and executive initiated complaints to ER Lead and legal as necessary. Responsible for promoting a positive employee experience and increased satisfaction through efficient and courteous service. Provide ER Case information and data to BHR and COE's as appropriate.

Required Minimum Education:

Bachelor's Degree in Human Resources, Business or related discipline Required

Required Minimum License(s) and Certification(s):
All certifications are required upon hire unless otherwise stated.

• SHRM Sr Certified Professional-Preferred
• Sr Prof in Human Resources-Preferred

Additional License(s) and Certification(s):



Required Minimum Experience:

Minimum 7 years of Employee Relations experience; Experience in Healthcare Preferred

Required Minimum Skills:

In-depth knowledge of Employee Relations, HR policies and procedures.
Thorough understanding of state and federal laws, rules, and regulations concerning labor relations. (e.g., EEOC, ADA, FMLA).
Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
Ability to handle confidential information and maintain employee data by following case management process for investigations and disciplinary activities.
Effective communication skills (verbal and written) and business acumen.
Excellent interpersonal and listening skills with strong customer service orientation.
Proven skill to empower others appropriately to assess situations and resolve problems.
Strong customer service orientation.