Facility: VIRTUAL-GA

Job Summary:

The Total Rewards Program Manager is responsible for supporting both the day to day and strategic activities of the Total Rewards division, including its operations, administration, and coordination with a high degree of technical skill. The role is accountable for supporting department initiatives with a specific focus monitoring performance of the Total Rewards departments and promoting continuous improvement.
Acting as a consultant and colleague, this position generally oversees project management, process analysis, and optimization activities that impacts key areas in Total Rewards.
The Program Manager will leverage information from multiple sources to analyze, gather support and ultimately ensure a consistent, logical approach to assigned projects while ensuring they match Wellstar's strategy to Wellstar's technology capabilities. Projects range up to enterprise scale and may include HR owner / functional oversight for systems conversions and upgrades.
The Program Manager maintains competencies to manage multiple projects with high levels of complexity, identifies risks, evaluates options, and provides recommendations for milestones in jeopardy.
The role may materially engage in processes that require RFP / RFI's and decision analysis including financial and functional analysis.

Core Responsibilities and Essential Functions:

Functional Process Management and Support
Works directly with leadership to understand business requirements as well as current and desired state.
Designs and implements best practice workflows and reports.
Sources and analyzes complex data across HR platforms.
Defines measurable KPIs for projects and operations and continually validates value gained from work inputs.
Completes advanced research and analysis of complex issues.
Ability to know when to contact vendor and manage vendor tasks to resolution.
Develops tools and defines goals to measure effectiveness of idea; communicates, analyzes, and implements results as appropriate.
Analyzes quality standards for tasks and provides feedback to coworkers; responsible for quality review of team projects and creating a remediation plan for any issues identified.
Total Rewards domain expert on data integration and visualization.
Customer Support
Identifies and understands business impact.
Engages customers to define options and recommendations.
Documents customer requirements and expectations for large or multiple projects with one or two disciplines; assists and serves as a resource for meeting deadlines with large or multiple project or tasks.
Recommends solutions based on past experiences or analysis of problems within team, understanding the ramifications for problems within own team or other teams and customer base.
Independently develops customer requirement documents; reviews and provides guidance to other members of the team.
Identifies and implements work arounds for system limitations.
Demonstrates mastery of application or technical function and how they interact with other systems.
Team Communications
Develops action plans for meetings and follow through on assigned tasks.
Writes and reviews documentation as well as the planning and preparation of policies.
Produces concise decision documents; produces effective leadership presentations.
Prioritizes and selects knowledge needed for team.
Finance
Assists with the creation of project budgets under close supervision; assists with the maintenance, adjustment, and reconciliation of the budget for small to medium sized projects and or teams.
Demonstrates understanding of basic contracting terms.
Work Execution / Vendor Management
Develops work and staffing plans for simple project or project with limited scope.
Identifies action plan and potential solution to address crisis situations.
Performs other duties as assigned
Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

• Bachelors Information Systems or Bachelors Business Administration/Management or Bachelors Engineering or Bachelors Other or Associates Information Technology or Masters Other-Preferred

Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.

Additional License(s) and Certification(s):

Required Minimum Experience:

Minimum 1 year informal team lead experience Required and
Minimum 1 year of enterprise level project management and customer service accountability Required and
Minimum 6 years of assessing customer requirements, relevant process/data capture and solution design Required and
Minimum 6 years of experience in executive story telling including creation of power point presentations Required and
Minimum 6 years of data analysis working with large, complex data sets Required

Required Minimum Skills:

Advanced analytical, logical/critical thinking skills High
Advanced Microsoft skills; expert proficiency in MS Excel, Power Point, Visio, PowerQuery High
Advanced visualization tool competencies (Power BI, Tableau, etc.) High
Advanced SQL/database competencies High