Facility: VIRTUAL-GA

Job Summary:

Functions under the direction of the IT Manager. Associate Application Analyst provides basic system-level support of multi-user clinical and financial applications, operating systems, hardware, software, and reporting tools, including installation, configuration, training, maintenance, and support of these systems. Requires basic knowledge of systems analysis. Fundamental knowledge of project management concepts. Participates in project planning sessions. Ability to establish project goals, milestones, and procedures. Ability to monitor project progress. Able to manage projects with minimal complexity.
Promotes excellent customer service and strong communication skills to ensure the success of all software applications. Works with outside departments to promote, educate and train on current applications. Works with other members of the Information Systems staff, clinical and operational departments and other WHS personnel to accomplish the goals established for the project.

Core Responsibilities and Essential Functions:

Adaptability/Flexibility Quickly adapts to change in the performance of duties. Remains calm and composed under stressful situations. Promotes and demonstrates open-mindedness towards change.
- Adjusts schedules, tasks, and priorities when necessary.
- Recognizes when changing customer or organizational expectations require new approaches and takes the necessary steps to meet new standards.
- Adapts effectively to change by accepting changes in work processes readily and with an optimistic perspective of the resulting benefits.
- Adapts effectively to different situations even when under stress or pressure.
- Works through situations or issues involving ambiguity or setbacks by systematically evaluating options and establishing appropriate action plans
- Maintains flexibility in involving others in delivering customer-focused results.
- Understands the requirements of different situations and effectively adapts his/her behavior even when under stress and pressure.
- Readily accepts new technology as part of his/her job and uses it to continually improve efficiency or the quality of his/her work products. Creativity / Innovation Brings new thoughts and ideas to the conversation, challenges the status quo, participates in brainstorming sessions with other team members.
- Applies creative problem-solving skills to his/her work to develop solutions to problems.
- Develops multiple alternatives and understands the feasibility of each
- Effectively shares and implements his/her ideas
- Takes smart risks including trying new and different ways to get the job done.
- Challenges the status quo by continuously reviewing personal work processes and questioning traditional or established processes to make improvements.
- Effectively applies existing practices or processes to new work situations to benefit WellStar and its customers.
- Takes appropriate action to address inefficiencies in work processes and establishes improved ways of getting the job done. Decision Making /Judgment Recognizes problems and brings the problem to the attention of others. Is able to articulate the underlying issues of the problem, and understands how the proposed solution will resolve the problem. Communicates decisions to others, and evaluates the results of the decision.
- Analyzes problems effectively and makes appropriate decisions without missing deadlines or causing delays in service.
- Is able to cope with uncertainty and an incomplete set of facts to develop a feasible and effective solution.
- Uses established standards/methods to solve common problems; responds to recurring problems by investigating the underlying causes and taking steps to eliminate them.
- Independently analyzes issues and problems and expresses his/her opinion to others.
- Accurately predicts the outcomes of a variety of alternatives to problems.
- Tries different approaches when initial efforts to solve problems fail; anticipates possible problems and develops alternatives. Initiative Takes care of responsibilities and work efforts without being asked to do so. Demonstrates ownership of assigned tasks. Seeks out opportunities to take on additional responsibilities.
- Completes assignments without the need for prompting from his/her supervisor or others.
- Seeks out information on his/her own initiative; may need to follow up with his/her supervisor for guidance or direction.
- Demonstrates resilience against challenges and obstacles.
- Successfully completes most tasks independently but asks for additional support, as appropriate, when faced with unfamiliar tasks or situations.
- Focuses on achieving results, rather than activities that may not add value.
- Recognizes and takes appropriate action to effectively address problems and opportunities. Mission, Vision, and Credo Supports, communicates, and incorporates WellStar Vision, Mission and Credo through daily actions and decisions, generates enthusiasm, incorporates vision when planning. Self Development Takes responsibility for his / her personal growth and development and continually works to expand skillset. Establishes clear and challenging short-term and long-term personal goals and works to increase individual capabilities. Demonstrates great initiative and energy in pursuit of growth goals and individual skillset expansion.
- Engages in continuous learning opportunities to further develop skills and capabilities in technical and functional areas.
- Seeks out and accepts feedback. Uses feedback from co-workers and customers to find ways of enhancing his/her performance.
- Is a proactive learner. Accurately identifies his/her own strengths and development needs, leverages strengths, and takes action to develop areas that can be improved.
- Takes on tough assignments to improve skills
- Keeps knowledge and skills up-to-date. Updates professional knowledge and skills on a regular basis to stay current and apply new trends or best practices to his/her work.
- Turns mistakes into learning opportunities Results Focus Sets challenging personal goals with achievable dates. Works with others on the team to set and meet team goals. Works with his/her supervisor to prioritize tasks, overcomes obstacles by researching and asking questions to peers. Accepts accountability, and ownership of meeting deadlines. Maintains adherence to Wellstar's defined processes such as, on-call incident management, change management testing procedures, and timekeeping.
- Establishes clear, specific performance goals, expectations, and priorities.
- Aligns the efforts of him/herself and the team to the teams objectives.
- Works around typical problems and obstacles to get results.
- Manages own time well in order to complete allocated tasks on time and with high quality.
- Uses resources as expected, resulting in quality work that stays within established budgets.
- Takes responsibility and stays focused on problems until an effective solution can be found. Project Management Fundamental knowledge of project management concepts. Participates in project planning sessions. Ability to establish project goals, milestones, and procedures. Ability to monitor project progress. Able to manage projects with minimal complexity.
- Consistently focuses on the critical few priorities and manages those to achieve expected results.
- Spends time up front planning an approach and develops reasoned and feasible work plans given the resources available.
- Establishes key milestones, adequately monitors progress toward milestones, and takes action to ensure timelines are met or exceeded.
- Modifies project work plans as appropriate and communicates those changes to the team to ensure the project is not derailed.
- Provides on-going project updates regarding progress to keep others informed of status and outstanding issues. Performs Additional duties as assigned.

Required Minimum Education:

Associate's Degree Required or
2 years of college Preferred

Required Minimum License(s) and Certification(s):
All certifications are required upon hire unless otherwise stated.

Additional License(s) and Certification(s):



Required Minimum Experience:

Minimum 3 years experience in technology and/or healthcare or related industry. Required and
Minimum 1 year 2 years work experience in technology and/or healthcare or related industry Preferred

Required Minimum Skills:

Good verbal and written communication skills.
Ability to work well in a team environment by accepting constructive feedback and supporting team goals.
Ability to multi-task and complete assigned tasks with some guidance with close attention to detail.
Ability to analyze and troubleshoot problems.
Fundamental understanding of application support.
Ability to gather business or clinical requirements for application implementation.