Facility: East Cobb Health Park

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• Functions under the direction of the Chief Technologist or Manager.
• Performs all necessary duties as directed.
• Acts as a greeter making a positive first impression.
• Assists guests by providing directions, leading individuals to their destinations when necessary, and making sure all orders are obtained and accurate.
• Acts as a liaison among patients, family members, visitors and staff in assigned areas.
• Demonstrate knowledge and how to deal with age specific population.
• When dealing with patients, provides safe, age appropriate care.
• Coordinates schedules with orders and obtains orders from physicians' offices as needed in compliance with No Order/No Test.
• Responsible for performing a wide variety of procedures requiring independent judgment, ingenuity and initiative in the utilization of the equipment.

RESPONSIBILITIES

Customer Focus/Communication

• Works with physician office personnel in obtaining patient orders, ICD10 codes and information.
• Assists with obtaining corrected orders for timely patient exams, when needed.
• Provides privacy for patients/customers
• Able to use equipment to obtain and provide patient information.
• Uses AIDET.
• Utilizes appropriate telephone scripting with customers.
• Completes paperwork, including computer data entry.
• Assists in providing reports to physicians in a timely manner.
• Meets Service Recovery and Customer Service Guidelines as needed.
• Knows existing lines of communication and authority, handles communications properly and is dependable, cooperative and emotionally stable.
• Provides positive interaction with all departments and communicates patient delays and /or unscheduled work in patients.
• Associated responsibility/function/expectation

Patient Representative/Greeter Responsibilities

• Able to work scheduled hours.
• Must be flexible with work hours to meet department needs.
• Answering incoming phone calls.
• Organizes maintained orders
• Helping to coordinate and monitor the flow of patients from registration through completion of exam.
• Files appropriate paperwork as needed.
• Receives and transmits fax orders and reports.
• Contacts patients to remind them of exam appointment date/time/location and to bring physician orders.
• Obtains orders from Centralized scheduling and identifies errors prior to patient arrival.
• Able to perform multiple tasks at once due to high patient volume.
• Able to answer multiple phone lines while greeting patients in department.
• Assist in other Medical Imaging areas and as needed in other departments in the system.
• Must be extremely customer service oriented.
• Provide directions for patients, customers, family members, etc.
• Works with staff and registration, understands appropriate scheduling processes.
• Able to schedule exams/procedures in EPIC as needed.
• Understands imaging procedures and patient preps.
• Understands the order of imaging when multiple tests are ordered for same day.
• Understands which procedures/exams require precertification or medical necessity checks.
• Assists in calling schedulers to reschedule appointments when necessary.
• Assists with verifying lab, cardiology, respiratory orders, site/department specific.
• Performs other duties as assigned
• Complies with all WellStar Health System policies, standards of work, and code of conduct.

QUALIFICATIONS

Required Minimum Education:

• High school diploma Required
• Associate's Degree Preferred

Required Minimum Experience:

• Minimum 2 years working within a healthcare or hospitality environment Required

Required Minimum Skills:

• High energy level
• Prefer training with computers, medical terminology or customer service
• Must possess the following skills: Excellent Communication skills, Organizational skills, Decision-Making/Problem solving skills and Stress management
• The individual must be able to communicate and understand verbal and written English language
• Display a positive attitude (see WellStars Standards of Gold)