Facility: Wellstar West Georgia Medical Center

Monday - Friday, 4:30 to 8:30 p.m.

Job Summary:

The Gift Shop Clerk Position reports directly to the Gift Shop Manager. Key responsibilities of the role include:

Retail duties in the Hospital Gift Shop – operating the cash register with proven efficiency. Provides excellent customer service to all customers of the Hospital Gift Shop. Works with the Gift Shop Coordinator to keep a clean and orderly environment.

Core Responsibilities and Essential Functions:
Key Role/Responsibility

• Operates the cash register with proven efficiency.
• Greets and presents a positive attitude to all customers with compassion.
• Handles refunds and exchanges with courtesy and tact.
• Maintains a positive and respectful relationship with the Volunteers.
• Has knowledge of all merchandise for sale in the Shop.
• Restocks items daily, including drinks, candy, and snacks.
• Keeps Gift Shop orderly and clean. Maintain appealing visual store by cleaning and proper product placement. Key Role/Responsibility
• Checks deliveries off with outside delivery personnel.
• Informs the Gift Shop Coordinator of any special requests by customers.
• Reports any accidents or incidents immediately to Gift Shop Coordinator. Assists volunteers in daily operation of the cash register. Key Role/Responsibility
• Reports any suspected shoplifting to the Security Department by pressing panic button.
• Informs Gift Shop Coordinator of any low stock levels of basic stock merchandise.
• Handles telephone inquiries and phone orders courteously utilizing proper telephone etiquette. Key Role/Responsibility
• Demonstrates knowledge in age-appropriate service to customers.
• Attends all required meetings and completes all mandatory education requirements.
• Works with all department team members to accomplish department goals.

Required Minimum Education:

High school diploma Required or equivalent. Required

Required Minimum Experience:

One-year retail experience. Specialty shop experience a plus. Required and
Computer/data entry experience. Required

Required Minimum Skills:

Ability to operate cash register. High
Ability to communicate with visiting customers and various members of the healthcare team. High
Has basic computer operational knowledge. High