Facility: Wellstar Internal Medicine (509 N Expressway)

Job Summary:

Overall responsibility for ensuring a smooth patient flow in all daily front office operations, which may include obtaining correct registration information, optimizing front office collections, scheduling appointments accurately and timely, managing medical records and referrals, and appropriate staffing for department. Acts as the liaison, communicating between management and the office staff.

Core Responsibilities and Essential Functions:

Cross-training and providing coverage for all front office positions when short-staffed, or as needed
Training and/or coordinating training for new employees in the Front Office
Overseeing daily front office functions by support staff; ensuring patient calls, appointments, and interactions with front office staff are handled timely and professionally
Reviewing and communicating to management on patient flow issues and providing recommendations on how to improve performance
Handling patient and staff inquiries about insurances, account status, and general patient counseling, and any customer complaints
Communicating directly and regularly with front office staff on all issues, including direction from management and providers.
Communicating with the billing staff, front office staff, and management on missed information or errors which may slow down the collection process, balances that need assistance in collecting or patient questions
Tracking and reviewing front office collections monthly
Assisting with interviewing recruitment candidates and the hiring process
Overall responsibility for superior front office performance by the Front Office
Learning the skills required to be a supervisor, job shadowing other supervisors and managers
Providing outstanding customer service to internal and external customers
Other duties as assigned by management
Performs other duties as assigned
Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

• High School Diploma General or GED General

Required Minimum Experience:

Minimum 3 years clerical experience in a physician practice. Preferred

Required Minimum Skills:

Computer skills essential.
Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) Knowledge of insurance filing and requirements.
Strong verbal and written communication skills.
Must be able to communicate and understand verbal and written English language and display a positive attitude (see WellStar's "Standards of Gold").