Facility: Spalding Medical Center

Job Summary: Supervises staff to ensure that ordered diagnostic procedures are performed efficiently and professionally, assists scheduling personnel to ensure adequate staff coverage. Able to assist with and provide safe, age appropriate care to the patient by performing all exams provided by the department per department procedures. Has the knowledge and ability to properly and safely obtain a quality diagnostic study. He/she is responsible for performing a wide variety of technical, clerical and leadership procedures requiring independent judgment, ingenuity and initiative in the utilization of the equipment for the diagnosis and/or treatment of diseases. Reviews images for quality and completeness. Able to constructively deliver feedback on staff's quality of images. Provides feedback on staff quality of images and patient interaction to Manager Must be able to mentor fellow technologists in their modality. Actively works the incomplete exam report to ensure that all studies in modality are read by a qualified physician in a timely manner. Oversees supply management and practices in a cost-effective manner. Direct responsibility for mid-year and annual skills assessments and evaluations. Direct oversight or interviewing/hiring new staff members. The Chief Technologist may have supervisory oversight over staff of multiple roles (i.e., Echo, EP, RN). Core Responsibilities and Essential Functions: Leadership Develops and maintains department personnel schedules assuring adequate coverage for all shifts. Maintains modality workflow to assure patient throughput that maximizes equipment utilization and meets patients expectations regarding wait time and thoroughness of exam. Maintains staff educational records. Ensures that orientation records, certifications are valid, departmental competencies and mandatory staff requirements are completed within designated timeframe. Maintains appropriate patient and employee satisfaction scores Assures that adequate equipment and supplies are available and maintained in the modality. Participates, maintains and conducts PI (Process Improvement) in the department. Attends and productively participates in departmental and Leadership meetings. Oversees the competency process for all staff in their department on an annual basis. Serves as first level of contact for employee concerns. Oversees employee performance management. Maintains the hiring process of new personnel and ensures appropriate on-boarding efforts to validate competency assessments and departmental orientation. Establishes and modifies department protocols with guidance from Systems leadership. Works with facility director to manage department productivity adhering to operational standards. Patient Care Coordinates work activities with physicians and other hospital departments. Displays AIDET properly Courteously answers and screens telephone calls, personally addressing needs and directing call to appropriate person or taking a message if the intended receiver is unavailable. Competently performs the duties of assigned personnel in accordance with standards for the position, as needed to ensure continuity and / or timeliness of service. Assists other technologists with difficult patients. Observes patient condition and properly evaluates situations when physician intervention is necessary so that no patient condition deteriorates as the result of misjudgment. Verifies correct identity of patient prior to performing a procedure. Ensures patient's privacy and comfort is accommodated. Demonstrates competence in the determination and application of appropriate procedures, equipment, supplies and techniques based on the age of patients. Organizes schedule, time and priorities so that required activities are accomplished within designated time frames. Follows physicians instructions when assisting with procedures and exams. Uses Critical Thinking Skills. Asks clarifying questions. Seeks clarification of ambiguous orders. Education and Communications Maintains manuals and other assigned administrative records on an ongoing basis, so that requirements are up-to-date, requiring no last-minute efforts for inspections or audits. Maintains staff educational records. Ensures that orientation records, certifications are valid, departmental competencies and mandatory staff requirements are completed within designated timeframe. Provides for the orientation and on-going training of assigned staff, ensuring that comprehensive documentation is established and maintained, so that status, progress and participation can be easily monitored. Participates in the orientation and training of departmental employees. Completes departmental mandatory and Hospital-wide education without prompting. Contributes to the development of staff by observing work, answering questions, explaining procedures, demonstrating techniques, and intervening where necessary to correct deficiencies. Utilizes positive and constructive criticism to improve staffs performance. Has a positive attitude. Reads email each day scheduled to work and follows through with assignment. Quality Control and Operations Serves as a quality control coordinator; evaluates accuracy and technical quality of studies performed within their area of responsibility. Checks for prior exams properly communicated to PACS. Implements all departmental policies and procedures. Direct responsibility for budget recommendations for staffing, supplies, equipment, and other operational expenses. Interviews applicants and makes hiring recommendations. Orients, trains, supervises and evaluates new staff within established time frames. Assist in the monitoring of departmental compliance with JCAHO and other regulatory agency standards. Identifies, investigates and resolves operational and human relations problems. Monitors and controls use of supplies. Ensures that departmental par levels are maintained. Ensures maintenance of the cleanliness and orderliness of the department. Adjusts staffing to maintain productivity standards. Maintains Kronos Timekeeper System so that all hours are captured within designated timeframes. Ensures that assigned personnel adhere to hospital and departmental policies, providing timely notification, interpretation, instruction or discipline as necessary. Competently handles routine operational matters for the department in the absence of the Manager/Director, so that continuity, quality and timeliness of service are assured. Keeps Manager/Director informed on aspects of responsibilities on an on-going basis. Ensures prompt notification in the event of a problems or potential problems. Any other duties as assigned. Required Minimum Education: equivalent from accredited program Graduate of a formal Diagnostic Medical Sonography program or an accredited Cardiovascular Technology program Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated.

• Reg Cardiac Sonographer - CCI or Reg Diag Cardiac Sonographer
• Basic Life Support or BLS - Instructor

Additional License(s) and Certification(s):Required Minimum Experience: Prefer three (3) years supervisory experience Preferred and Five (5) years experience in Modality Required Required Minimum Skills: Must exhibit excellent communication skills because this position requires frequent verbal and written communications with: physicians, patients, visitors, departmental staff and nursing staff. The employee obtains, presents and discusses clinical information regarding job responsibilities on a routine basis. Candidate must be able to explain or give directions to maintain goodwill and obtain cooperation with all contacts. Must possess the ability to function independently and under pressure while still actively participating in a team environment. Position requires the employee to exhibit excellent customer service skills always. Must be able to perform effectively in a stressful and fast paced work environment. Can prioritize appropriately. Must be detail oriented and have the capacity to effectively multitask throughout the work shift. Must have excellent communication skills and the capacity to interact professionally with a variety of customers, including but not limited to patients, families, co-workers, volunteers, and physicians throughout the work shift. Must possess the ability to function independently, yet productively as a cooperative team member with various work teams associated with the position. Must follow all Hospital policies as well as the established practices, protocols and procedures of the position, department and applicable professional standards. Competent in all aspects of modality of their specialty. Must understand anatomy and pathology as to how they affect the quality of a procedure. Competent to perform all quality control / quality assurance tests based on ICAEL and/or ASE guidelines. Able to document results of QC/QA accurately and timely on approved ICAEL forms/websites. Must possess critical thinking skills. Must have the ability to supervise a multi-specialty team where applicable. Have a good working knowledge of all areas that you oversee so that you are able to ascertain when outside, specialty-specific, help is necessary. Able to coordinate schedules of a multi-specialty team in a way that maximizes patient and staff schedules and resource allocation.