Facility: VIRTUAL-GA

Job Summary:

The AR Management Supervisor coordinates all daily activities of the HB A/R management department. Providing direction to ensure time frames are met for daily claims processing. Provide staff training and quality assurance. Completes policies and procedures. Completes and reviews productivity and department reports. Management skills are required in the daily operations of assigned area and in the supervision of subordinate staff. It is imperative to maintain a good working relationship with management, staff, and external contacts such as insurance representatives. The AR Management Supervisor coordinates the department workflow, work queue assignment, and review of any departmental reports.

Core Responsibilities and Essential Functions:

Responsible for day to day operations of the HB A/R Management department.
* Keeps management abreast of all issues and concerns of the department.
* Maintains payroll responsibilities.
* Oversees staff productivity and accuracy to ensure accurate and timely credit resolutions
* Conducts regular performance reviews for staff and recommends salary adjustments or disciplinary actions.
* Conduct the interviewing and screening process of staff hires.
* Holds regular meetings with staff and promotes positive staff morale.
* Maintain excellent customer relations for all internal and external customers
* Demonstrate proficiency in document production for the following applications: Word, Excel, and Power Point
* Coordinate Connect tickets related to department functions
* Create/update department policies and procedures
* Demonstrate effective departmental leadership and provide appropriate direction to the staff
* Utilize quantitative production reports and providing consistent feedback to staff
* Maintain effective communication with other Patient Financial Services and Revenue Cycle departments
* Apply appropriate supervisory, management and leadership techniques in an operational setting
* Work effectively with difficult people and/or difficult situations
* Evaluate best practice suggestions for possible outcomes into the revenue cycle
* Oversees staff productivity and ensures accuracy and timely credit resolutions
* Conducts regular staff meetings and promotes positive staff morale
* Meets, maintains, and provides reporting for departmental Key Performance Indicators (KPIs) set by leadership
* Reviews and approves refunds within assigned tier level approval
* Attends and provides outstanding issues at scheduled JOC meetings
* Other duties and responsibilities as assigned by leadership
Monitors department performance
* Monitors employees productivity and quality
* Implements any assigned initiatives as assigned by department leadership
* Offers suggestions to manager on potential areas of opportunity
* Reviews all applicable reports, takes appropriate initiative and action to resolve concerns
Assist Manager as Needed
* Assist with reporting needs
* Assist with Special assignments as assigned
* Assist with staff meeting as needed
* Fills in for Manager as needed in Managers absence
Acts as Departmental Trainer as needed
* Helps in training of new staff
* Provides continual training to existing staff as need or directed
* Creates and maintains up to date department job aids and training literature
The AR Management Supervisor completes payer escalations, collaborates with other departments and owning areas to resolve trending issues, onboards vendors, and addresses requests from outside vendors and attorneys. Collaborates with other departments and owning areas to ensure smooth operations.
Performs other duties as assigned
Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

• High School Diploma General or GED General
• Bachelors Business Administration/Management-Preferred

Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.

Additional License(s) and Certification(s):

Required Minimum Experience:

Minimum 5 years experience in healthcare collections, claims processing, and account management. Required and
Minimum 1 year Previous supervisory experience in hospital credit resolution Preferred and
Minimum 1 year Comparable experience with third party payors or with large physician group will be considered Required

Required Minimum Skills:

Broad proven practical experience in hospital billing, follow up, and account management
Demonstrate proficiency in reading UB04
Identify where to locate and review state and federal regulations as they relate to all payers
Knowledge of hospital billing process and revenue cycle environment
Demonstrate knowledge and proficiency of historical claim history and problem resolution
Knowledge of state and federal regulations as they pertain to collection processes and procedures
Knowledge of and skill in the use of computers and related systems and software
Knowledge of insurance plan payment practices and billing requirements
Knowledge of and detailed understanding of managed care agreements
Skill in motivating and directing the work and activities of staff with the ability to effectively delegate
Skill in good oral, writen, and interpersonal communication, grammar, and spelling
Skill in time management and project management
Ability to work cooperatively in a team environment
Ability to set climate for performance at optimum levels
Ability to establish and maintain a cohesive work team
Ability to work efficiently under pressure
Ability to apply appropriate supervisory, management, and leadership techniques in an operational setting
Ability to work independently and take initiative
Demonstrates a commitment to continuous learning and to operationalize that learning
Ability to willingly accept responsibility and/or delegate responsibility
Ability to deal effectively with constant changes and be a change agent
Ability to deal with difficult people and/or difficult situations effectively
Ability to set priorities and use good judgement for self and staff