Facility: VIRTUAL-GA

Job Summary:

Manager of Digital Health Operations provides administrative leadership to the Digital Health Care Anywhere Virtual Care operations, in partnership with the Digital Health Medical Director and Executive Director, Digital Health. Responsibilities include planning, organizing, delegating, coordinating and controlling the operations of the virtual clinic operations. Ensures that quality services are provided according to established policies and procedures. Responsible for working in collaboration with practice's physician(s) and acute facilities to integrate 24/7 virtual care offerings. This position requires a 5 day work week, plus occasional weekends and evenings.
The position will maintain clinical quality, financial viability, human resources, patient experience, staff and provider engagement. In collaboration with associated departments, the OS maintains proficiency in business operations and resolves operational issues and problems..

Core Responsibilities and Essential Functions:

Practice Operations
- Supervises and advises the office supervisor for digital health and team members within this department.
- Supports the Executive Director and Medical Director, Digital Health with day to day operations of the virtual clinic.
- Acts as a liaison between physicians and WellStar Administration.
- Assures resource management to achieve practice business goals.
- Directs practice operations to assure financial viability through service quality and clinical excellence to the population served.
- Demonstrates appropriate knowledge and proficiency of the IS and communication systems available to meet practice needs.
- Complies daily, monthly, and year department statistics, productivity reports, prepares team meeting agenda and meeting notes are captured.
- Supports office supervisor for digital health with administrative and secretarial support for department and patient care needs.
- Manages referral workqueues for department.
- Manages charge review and claim edit workqueues for department.
- Manages time and attendance for department.
- Manages clinician and team member compensation.
- Supports the Executive Director, Digital Health to develop and implement digital strategies to enhance 24/7 access to care for all consumers and growth of the enterprise. Leadership and Professional Responsibility
- Cultivates a relationship of mutual respect and trust with providers and staff. Works in conjunction with physician group leaders, Practice Managers, and VP Physician Services to facilitate provider understanding and acceptance of good business management.
- Ensures providers at assigned practice understand their obligations as specified by their contract within the WellStar Physicians Group.
- Seeks out opportunities to network and enhance practice management knowledge base. Actively participates in organizational activities and continuing education.
- Exhibits professionalism in dress, style and manner.
- Ability to demonstrate good communication skills with providers, managers and staff. Financial Resource Management
- Supports the Executive Director, Digital Health in the financial viability of the Care Anywhere 24/7 Virtual Care Clinic, including but not limited to:
- Monitoring progress against budget
- Planning and implementing capital expenditures
- Following progress of business office (either central or local)
- Plans and maintains operating budget.
- Administers accounting and financial control systems, accounts receivables and budgets.
- Utilizes financial and operational principles in daily and long-term practice operations.
- Supply management and accounts payable. Human Resource Management
- Adheres to WellStar Health Systems policy and procedure regarding overall human resource management and applies such policies and procedures consistently.
- The manager in collaboration with leadership selects and hires employees according to WellStar's established guidelines; while monitoring, coaching, developing and evaluating performance of staff on an ongoing basis in accordance with WellStar's performance standards.
- Demonstrates effective hiring and management of staff.
- Employee engagement/ performance management, training, onboarding and evaluation.
- Compliant with State and Federal laws Patient Experience
- Adheres, supports and embodies WellStar Physicians Groups Customer Service Commitment to Excellence.
- Strives for excellence in employee engagement and patient satisfaction.
- Patient Experience: Embrace and influence patient experience through AIDET and NRC reports
- Supports patients through there digital health journey.
- Responsible for meeting patient experience goals through operational effectiveness, patient follow up, and standardization of practices.
- Employee Engagement: The ability to extend and grow trust through leadership behaviors. Clinical Quality *Works collaboratively with Digital Health, WMG Clinical Services, and WMG Clinical Informatics to improve clinical quality outcomes through: oQuality control oInfection Prevention oMed reconciliation, immunizations, diabetes education, etc. oSupporting the nursing process, policy, and procedures across the continuum oRole clarity of all clinical staff, including RNs, LPNs, and Medical Assistants oSupport clinical competency of licensed and unlicensed clinical staff Compliance and Risk Management
- Supports and applies a working knowledge of WellStar Health Systems Standard and Department Policies and Procedures.
- Upholds all applicable regulatory agency guidelines.
- Supports Clinical Consultants and Office Staff in upholding clinical quality in the practice. Vision, Strategic Planning and Business Planning
- a. Understands, supports and communicates to the practice the WellStar Health System and Digital Health vision, strategic plan and business plan
- b. Works collaboratively with Executive Director, Director, and Medical Director of Digital Health to align practice goals with the organizations mission to ensure outstanding quality and service

Required Minimum Education:

Bachelor's Degree in business, Information Technology, Computer Science, Healthcare, or related field. Required and
Master's Degree Preferred

Required Minimum License(s) and Certification(s):
All certifications are required upon hire unless otherwise stated.

Additional License(s) and Certification(s):



Required Minimum Experience:

Minimum 3 years in a progressive leadership position within a healthcare setting. Required
Minimum 3 years in healthcare information technology, healthcare delivery system. Required
Minimum 2 years in business administration and strategy. Preferred
Minimum 2 years in remote virtual care practice operations. Required

Required Minimum Skills:

Excellent communication and presentation skills, both verbal and written.
Knowledge and command of the principles of financial analysis, strategic planning, operations, human resources and information systems.
Ability to collect, analyze and apply data and other pertinent information to develop short and long term practice goals and budget needs.
Ability to work independently and to motivate and develop staff.
Work closely with physicians, other providers and Wellstar Administration to establish and meet short and long term strategic practice goals.
Proactively searches for and recommends opportunities to enhance practice services and revenue.
Consistently demonstrates excellent leadership and customer service skills.