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Phlebotomist - Patient Outreach Service Specialist

Shift • Full Time • JR-8730


The Phlebotomist - Patient Outreach Service Specialist is a proactive member of an interdisciplinary team of licensed and unlicensed care givers who ensure that patients, families and significant others receive individualized high quality, safe patient care. It is expected that all RN Clinical Nurses – are licensed, knowledgeable and uphold the practice of nursing as outlined by the Georgia Professional Nurse Practice Act and implements the Scope of Practice and Code of Ethics Standards put forth by the American Nurses Association.

  • Full Time
  • Shift
  • 6+ years of experience

Success Profile

Find out what it takes to succeed as a Phlebotomist - Patient Outreach Service Specialist:

  • Collaborative
  • Time Efficient
  • Organized
  • Critical Thinker
  • Attention to Detail
  • Compassionate

Benefits that Reflect Your Contributions

  • Your Pay

    A compensation program designed for fair and equitable pay.

  • Your Future

    Secure your future with plans that also include an employer match. Plans and guidance for the future.

  • Your Wellness

    Traditional healthcare benefits combined with progressive wellness programs to help you be your best self!.

  • Your Joy

    Special and unique benefits and programs ensuring a balanced life and a workplace culture built on trust.

Job Details

Job Summary:

Under the supervision of the Outreach Supervisor or designee, performs technical and non-technical duties within the WellStar Laboratory Outreach specimen collection locations. Duties included, but not limited to, WellStar EPIC system patient registration; WellStar EPIC system insurance and ICD-10 data entry; WellStar EPIC system laboratory test order entry; Quest Laboratory and Lab Corp systems patient registration; Quest Laboratory and Lab Corp systems insurance and ICD-10 data entry; Quest Laboratory and Lab Corp systems test order entry; resolving all customer service problems and issues at assigned in-office phlebotomy and patient service center locations; properly preparing and packing specimens for transport to analyzing laboratory; properly and accurately performing phlebotomy specimen collection; performing Quality Assurance and maintenance checks on all equipment in accordance to CLIA and CAP guidelines; and all other duties as assigned.

Core Responsibilities and Essential Functions:

Perform Patient Registrations

- Check all lab orders (Epic/ Manual) for accuracy (patient identification, testing and insurance) in accordance to national patient safety goal.
- Accurately registers patient in Epic. Check all lab orders (electronic or manual) verifying the correct lab is chosen dependent upon patient’s insurance
- Verify all expected date
- Verify accurate test information is captured in multiple registration systems (WellStar Epic System or the Quest and Lab Corp systems).
- Verify that insurance is current, correct and verified in the registration system
- Scan all patient information in the Epic system (ID, insurance card, manual lab orders)
- Order test(s) in computer system and follows special procedures for test reporting requirements. Collaborates with physician, and office staff to verify accuracy
- Verify test reports/results are sent to appropriate personnel. (Physician and/or appropriate office)
- Verify activity is recorded and performs monthly audit reports of all registrations for non-WellStar labs
- Verify all STATs are sent to laboratory within time guidelines. (Schedule all STAT pick-ups)
- Print ABN (if required), present to patient provide verbal explanation and obtain signature
- Collect payments for SP3 (Time of Service patients) for all approved lab test. (credit card, check, money order) Customer Service Support

- Assisting Physician’s/Office staff with ordering labs in Epic correctly. (Future/Standing/Clinic Collect orders)
- Notifying physicians, or designee, immediately of critical lab results as requested
- If necessary, reprint any laboratory reports
- Assisting physician with any research and issue resolution
- Assisting physician office staff and patients in resolving all laboratory billing issues
- Making all follow-up phone calls to patients if re-collection of specimens is necessary
- Assists physicians and office staff in determining appropriate selection of diagnostic lab tests or test panels
- Serves as liaison between the office manager and supervisors on location concerns/issues
- Assists with patient questions and concerns. Escalates any issues appropriately that may arise outside of the Leads scope
- Fax lab results to Physicians as requested
- Maintain organized records and documents on site for three (3) months Regulatory Agency’s Quality Assurance Requirements

- Perform all daily QA checks on equipment
- Perform quarterly safety inspections and prepare report of findings for tracking
- Perform quarterly Chemical Inventory inspections and prepare report of findings to safety officer
- Complete monthly workload tallies
- Complete all annual personnel requirements (lab procedure review, mandatory continual education review, net learning CEUs, employee physical examination)
- Must remain current on information regarding all CLIA and CAP requirements, in accordance to national patient safety goals
- Attendance at all mandatory staff meetings Phlebotomy / Specimen Collection/Specimen Processing

- Properly identify the patient by following the WellStar Patient Care Safety policies
- Properly perform venipunctures procedures on patients of all ages
- Follow Laboratory policies regarding “hard stick” situations
- Properly process all specimens according to established specimen requirements
- Package all specimens according to DOT guideline and prepare for courier pick-up by WellStar, Quest, Lab Corp, Fed Ex couriers
- Collection and proper processing of all testing kits (Progenity, AVISE, Vectra, Natera)
- Responsible for current knowledge of test, tube and specimen requirements for WellStar, Quest and Lab Corp laboratories
- Responsible for current knowledge on collection and processing requirements of specialty testing such as GTT, Breath test and Bariatric testing for WellStar, Quest and LabCorp
- Use proper hand hygiene in accordance to patient safety goals

Required Minimum Education:

High school diploma Required or
GED Required

Required Minimum License(s) and Certification(s):

Basic Life Support 1.00 Required
BLS - Instructor 1.00 Required
BLS - Provisional 1.00 Required

Additional Licenses and Certifications:

Required Minimum Experience:

Minimum 1 year of previous phlebotomy and specimen processing experience preferred and/or completed WellStar Lab Outreach externship Preferred

Minimum 1 year of previous computer registration skills completed WellStar Lab Outreach externship Preferred

Minimum 1 year of Customer Service experience preferred and/or completed WellStar Lab Outreach externship Preferred

Required Minimum Skills:

Requires excellent Customer Service skills
excellent verbal and written communication skills
requires efficient and accurate computer skills
must be able to work and maintain professional demeanor under stressful conditions
requires efficient multi-tasking and organizational skills
must be able to gracefully maintain composure in difficult situations

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Mission, Vision & Values

At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients’ and team members’ expectations, while transforming healthcare delivery.

Our Mission

To enhance the health and well-being of every person we serve.

Our Vision

Deliver worldclass health care to every person, every time.

Our Values

  • We serve with compassion

  • We pursue excellence

  • We honor every voice

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