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Sup Front Office WMG T2L

Wellstar Medical Group • Marietta, GA • Administrative and Clerical • 104377 • Days • Full-Time


Overall responsibility for ensuring a smooth patient flow in all daily front office operations, which may include: obtaining correct registration information, optimizing front office collections, scheduling appointments accurately and timely, managing medical records and referrals, and appropriate staffing for department. Manages the department staff, which includes any hiring, firing, and disciplinary actions required and all communication between management and staff.


Core Responsibilites and Essential Functions

  • Cross-training and providing coverage for all front office positions when short-staffed, or as needed.
    Training and/or coordinating training for new employees in the front office.
    Overseeing daily front office functions by support staff; ensuring patient calls, appointments, and interactions with front office staff are handled timely and professionally.
    Reviewing and communicating to management on patient flow issues and providing recommendations on to improve performance.
    Handling patient and staff inquiries about insurance, account status, and general patient counseling, and any customer complaints.
    Communicating directly and regularly with front office staff on all issues, including direction from management and providers.
    Communicating with the billing staff, front office staff, and management on missed information or errors which may slow down the collection process, balances that need assistance in collecting or patient questions.
    Tracking and reviewing front office collections monthly.
    Interviewing recruitment candidates, hiring, and firing as needed.
    Managing any direct reports, including coaching, counseling, and progressive disciplinary steps that need to be taken and communicated to employees.
    Overall responsibility for superior front office performance by the front office.
    Learning the skills required to be a manager; job shadowing managers, learning more about all aspects of management and the business of office management.
    Providing outstanding customer service to internal and external customers.
    Other duties as assigned by management.

  • Required for All Jobs

  • Performs other duties as assigned
  • Complies with all WellStar Health System policies, standards of work, and code of conduct.

  • Qualifications

    Required Minimum Education

  • High school diploma or equivalent Required

  • Required Minimum Experience

  • Minimum 5 years of experience in a physician practice. Required
  • Must have extensive knowledge of insurance plans, plus the experience and ability to perform job functions for all front office positions. Required

  • Required Minimum Skills

  • Computer skills essential.
  • Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS).
  • Knowledge of insurance filing and requirements.
  • Strong verbal and written communication skills.
  • Must be able to communicate and understand verbal and written English language and display a positive attitude (see WellStar?s ?Standards of Gold?).

  • Required Minimum License(s) and Certification(s)

    Additional Licenses and Certifications

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