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Looking for career opportunities in Augusta, GA? Visit Wellstar, Affiliated with Medical College of Georgia. Learn more.

Scheduler

1800 Parkway Center • Marietta, Georgia • Day Shift • Full Time • JR-3516

Overview

The Scheduler is a proactive member of an interdisciplinary team of licensed and unlicensed care givers who ensure that patients, families and significant others receive individualized high quality, safe patient care. It is expected that all RN Clinical Nurses – are licensed, knowledgeable and uphold the practice of nursing as outlined by the Georgia Professional Nurse Practice Act and implements the Scope of Practice and Code of Ethics Standards put forth by the American Nurses Association.

  • Full Time
  • Day Shift
  • 6+ years of experience

Success Profile

Find out what it takes to succeed as a Scheduler:

  • Collaborative
  • Time Efficient
  • Organized
  • Critical Thinker
  • Attention to Detail
  • Compassionate

Benefits that Reflect Your Contributions

  • Your Pay

    A compensation program designed for fair and equitable pay.

  • Your Future

    Secure your future with plans that also include an employer match. Plans and guidance for the future.

  • Your Wellness

    Traditional healthcare benefits combined with progressive wellness programs to help you be your best self!.

  • Your Joy

    Special and unique benefits and programs ensuring a balanced life and a workplace culture built on trust.

Job Details

Facility: 1800 Parkway Center

Job Summary:


The MI Scheduling Scheduler functions under the direction of the Scheduling Supervisor/ Manager and Diagnostic Outreach VP. Provides outstanding customer service to customers in a fast paced busy environment. Drive system wide volumes by scheduling Medical Imaging appointments via inbound and/or outbound telephone calls or in person. Observing Quality and Productivity standards and other Key Performance Indicators. Responsible for performing a wide variety of clerical procedures that requires independent judgment, ingenuity and initiative in the utilization of computers and other equipment. Knows the existing lines of communication and authority, handles communications properly and is dependable and cooperative. Works with staff and understands appropriate scheduling process, willing to learn procedures/patient preps. Assist physician's office staff with scheduling issues in a timely manner. Handle heavy phone volume. Must be flexible with work hours to meet department needs.

Core Responsibilities and Essential Functions:


Scheduling Duties

- Knowledge of all Medical Imaging exams in all modalities, including patient preps and instructions.
- Demonstrate understanding of Medical Imaging Procedures.
- Knowledge of Diagnosis codes or reasons for procedures
- Knowledge of testing frequencies based on insurance and Medicare guidelines.
- Knowledge of various insurance programs offered by each carrier
- Knowledge of Medicare guidelines regarding exams that require Medical necessity checks (Follow ABN process)
- Knowledge of insurance carriers’ requirements for Pre-Authorization of procedures and referrals for procedures (Referring to Insurance Quick Reference guide).
- Knowledge of the lead time required by an insurance carrier to process pre-auth referral
- numbers.
- Knowledge of all Medical Imaging facilities hours of operation.
- Asking exam pre-screening questions to ensure that a patient meets criteria or does not have conditions that would contra-indicate the test being performed.
- Knowledge of which Medical imaging exams require specialized Radiologists and able to coordinate that with the schedule to make sure the patient is scheduled at the correct facility.
- Assist the physician’s office with ICD-9 and ICD-10 codes for Medicare Medical necessity by referring to the coding helpline
- Schedule procedures for Cardiopulmonary (Echocardiograms)
- Knowledge of EMR, Fax and Email orders
- Working Knowledge of working with orders in the Medical Imaging Schedule Orders Work Queues
- Knowledge of electronic orders (Image Now, Trace) and attaching paper orders to scheduled appointments.
- Handle heavy phone volumes, providing appropriate telephone etiquette and scripting
- Ability to type with a high degree of accuracy and computer skills to accurately input data into scheduling software.
- Excellent communication and interpersonal skills to effectively obtain required minimum data set from patients, their representatives and/or physician offices; obtains verifies and updates demographic and insurance information, accurately completing scheduling questionnaires. Verify payors through real-time eligibility, if applicable. Non-RTE payors must be verified via web or phone.
- Verify the accuracy of data entered and correct any errors
- Superior attention to detail
- Ability to exercise judgment in taking appropriate actions in emergent situations, take initiative when problem solving, retain composure in stressful situations and escalate issues as necessary
- Maintain neat attire, hair and appearance, following the department dress code. Team Player

- Ability to interact respectfully with co-workers, patients, referring office staff in a friendly, personable and professional manner
- Promote positive working relationships with co-workers, Team Leads, Supervisors and Managers.
- Orientates new employees and assures proper documentation of training
- Assists other areas of Scheduling when needed
- Flexible with hours to meet department needs
- Assist in the interview process of new hires if asked
- Understands existing lines of communication and authority, handles communications properly and is dependable and cooperative
- Meets Service Recovery and Customer Service guidelines as needed

Required Minimum Education:


High school diploma Required or
equivalent.
Required

Required Minimum License(s) and Certification(s):

Additional Licenses and Certifications:

Required Minimum Experience:


Minimum 1 year of experience in customer service or medical scheduling Preferred

Required Minimum Skills:


Strong customer service skills, good communication and organizational skills.
Basic insurance carrier and pre-certification knowledge and computer skills preferred.
Basic typing and data entry experience. Medical Terminology preferred.
The individual must be able to communicate and understand verbal and written English language and display a positive attitude.
This position requires a high level of attention to detail and a low error rate, as the consequences of even a minor mistake can be significant for patients and providers.
In addition, this position requires regular, reliable attendance.

Apply Now

Mission, Vision & Values

At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients’ and team members’ expectations, while transforming healthcare delivery.

Our Mission

To enhance the health and well-being of every person we serve.

Our Vision

Deliver worldclass health care to every person, every time.

Our Values

  • We serve with compassion

  • We pursue excellence

  • We honor every voice

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