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Phlebotomist - Wylie Bridge - Woodstock

Wellstar Kennestone Hospital • Marietta, GA • Professional • 113633 • Days • Full-Time


Under the supervision of the Outreach Supervisor or designee, performs technical and non-technical duties within the WellStar Laboratory Outreach specimen collection locations. Duties included, but not limited to, WellStar EPIC system patient registration; WellStar EPIC system insurance and ICD-10 data entry; WellStar EPIC system laboratory test order entry; Quest Laboratory and Lab Corp systems patient registration; Quest Laboratory and Lab Corp systems insurance and ICD-10 data entry; Quest Laboratory and Lab Corp systems test order entry; resolving all customer service problems and issues at assigned in-office phlebotomy and patient service center locations; properly preparing and packing specimens for transport to analyzing laboratory; properly and accurately performing phlebotomy specimen collection; performing Quality Assurance and maintenance checks on all equipment in accordance to CLIA and CAP guidelines; and all other duties as assigned.


Core Responsibilites and Essential Functions

  • Perform Patient Registrations
    * Check all lab orders (Epic/ Manual) for accuracy (patient identification, testing and insurance) in accordance to national patient safety goal.
    * Accurately registers patient in Epic. Check all lab orders (electronic or manual) verifying the correct lab is chosen dependent upon patient?s insurance
    * Verify all expected date
    * Verify accurate test information is captured in multiple registration systems (WellStar Epic System or the Quest and Lab Corp systems).
    * Verify that insurance is current, correct and verified in the registration system
    * Scan all patient information in the Epic system (ID, insurance card, manual lab orders)
    * Order test(s) in computer system and follows special procedures for test reporting requirements. Collaborates with physician, and office staff to verify accuracy
    * Verify test reports/results are sent to appropriate personnel. (Physician and/or appropriate office)
    * Verify activity is recorded and performs monthly audit reports of all registrations for non-WellStar labs
    * Verify all STATs are sent to laboratory within time guidelines. (Schedule all STAT pick-ups)
    * Print ABN (if required), present to patient provide verbal explanation and obtain signature
    * Collect payments for SP3 (Time of Service patients) for all approved lab test. (credit card, check, money order)
  • Customer Service Support
    * Assisting Physician?s/Office staff with ordering labs in Epic correctly. (Future/Standing/Clinic Collect orders)
    * Notifying physicians, or designee, immediately of critical lab results as requested
    * If necessary, reprint any laboratory reports
    * Assisting physician with any research and issue resolution
    * Assisting physician office staff and patients in resolving all laboratory billing issues
    * Making all follow-up phone calls to patients if re-collection of specimens is necessary
    * Assists physicians and office staff in determining appropriate selection of diagnostic lab tests or test panels
    * Serves as liaison between the office manager and supervisors on location concerns/issues
    * Assists with patient questions and concerns. Escalates any issues appropriately that may arise outside of the Leads scope
    * Fax lab results to Physicians as requested
    * Maintain organized records and documents on site for three (3) months
  • Regulatory Agency?s Quality Assurance Requirements
    * Perform all daily QA checks on equipment
    * Perform quarterly safety inspections and prepare report of findings for tracking
    * Perform quarterly Chemical Inventory inspections and prepare report of findings to safety officer
    * Complete monthly workload tallies
    * Complete all annual personnel requirements (lab procedure review, mandatory continual education review, net learning CEUs, & employee physical examination)
    * Must remain current on information regarding all CLIA and CAP requirements, in accordance to national patient safety goals
    * Attendance at all mandatory staff meetings
  • Phlebotomy / Specimen Collection/Specimen Processing
    * Properly identify the patient by following the WellStar Patient Care Safety policies
    * Properly perform venipunctures procedures on patients of all ages
    * Follow Laboratory policies regarding ?hard stick? situations
    * Properly process all specimens according to established specimen requirements
    * Package all specimens according to DOT guideline and prepare for courier pick-up by WellStar, Quest, Lab Corp, & Fed Ex couriers
    * Collection and proper processing of all testing kits (Progenity, AVISE, Vectra, Natera)
    * Responsible for current knowledge of test, tube and specimen requirements for WellStar, Quest and Lab Corp laboratories
    * Responsible for current knowledge on collection and processing requirements of specialty testing such as GTT, Breath test and Bariatric testing for WellStar, Quest and LabCorp
    * Use proper hand hygiene in accordance to patient safety goals

  • Required for All Jobs

  • Performs other duties as assigned
  • Complies with all WellStar Health System policies, standards of work, and code of conduct.

  • Qualifications

    Required Minimum Education

  • High school diploma Required or
  • GED Required

  • Required Minimum Experience

  • Minimum 1 year of previous computer registration skills completed WellStar Lab Outreach externship Preferred and
  • Minimum 1 year of Customer Service experience preferred and/or completed WellStar Lab Outreach externship Preferred and
  • Minimum 1 year of previous phlebotomy and specimen processing experience preferred and/or completed WellStar Lab Outreach externship Preferred

  • Required Minimum Skills

  • Requires excellent Customer Service skills
  • excellent verbal and written communication skills
  • requires efficient and accurate computer skills
  • must be able to work and maintain professional demeanor under stressful conditions
  • requires efficient multi-tasking and organizational skills
  • must be able to gracefully maintain composure in difficult situations

  • Required Minimum License(s) and Certification(s)

  • Basic Life Support 2.00 Required 2.00
  • BLS - Instructor Required
  • BLS - Provisional Required

  • Additional Licenses and Certifications

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