Overview

This is a liaison position requiring clinical experience, self-direction, attention to detail and follow-up, and ability
to communicate effectively with staff, patients, families and the public. In conjunction with physicians and
members of disease-specific teams, the Nurse Navigator is responsible for guidance and coordination of
services for Stroke clinic patients and their caregivers through the continuum of care.

Responsibilities

Core Responsibilites and Essential Functions

• Patient Coordinator and Liaison
  * Coordinate patient follow through: Pre-Op, Acute, and Post-Operative phase.
  * Ensures compliance with regulatory standards to obtain or maintain disease specific certification.
  * Work with Unit Manager to address individual program expectations related to patient care outcomes.
  * Serve as a liaison between patient and physician
  * surgery. Identify patients who will benefit from navigation and assistance with barriers including.
  * but not limited to: insurance, financial issues, need for personal support, mobility or sensory.
  * deficits, transportation and language.
  * Maintain and disseminate current information about medical and community resources.
  * Evaluate outcomes of interventions and services and revise strategies as needed.
  * Be available to patients and staff as resource for information, questions and concerns.
  * Use Evidence Based practice to guide new initiatives in the community and in the inpatient arena related.
  * to both bariatric and spine surgery. Coordinates with unit Manager/Educator/APN on maintaining best practices.
  * Facilitate Performance Improvement activities with primary focus on patient outcomes and program efficiency.
• Marketing
  * Identify or assist in developing appropriate multimedia education material with input and approval of Disease Site Team and Marketing Department.
  * Provide and document initial and ongoing education to patients and caregivers about disease, treatment, diagnostic procedures, and other information.
  * Participate in community outreach related services.
  * Use adult learning principles when developing or presenting information.
• Professional Nurse Practice
  * Manner and dress reflect image of professional health care provider in World Class Health setting.
  * Demonstrate outstanding written, verbal, non-verbal and interpersonal communication skills.
  * Possess current knowledge about disease, therapy, diagnostics, technology etc. by seeking and participating in formal and informal education opportunities.
  * Workwith unit Inpatient Educator to coordinate professional education for the staff and the community.
• Customer Service/Employee Engagement
  * Partners with Professional Practice and Unit Managers to reinforce expectations in pathway
  * implementation at the local level.
  * Participates in service recovery, as needed.
  * Serves as a secondary liaison to the physicians to facilitate physician satisfaction.
  * Assists Unit Managers with team building efforts to facilitate engagement, attending staff meetings,as needed.
  * Monitors customer satisfaction and feedback and offers suggestions for improvement.

Required for All Jobs

• Performs other duties as assigned
• Complies with all WellStar Health System policies, standards of work, and code of conduct.

Qualifications

Required Minimum Education

• Bachelor's Degree Nursing Required or
• Master's Degree Science degree in Nursing Required

Required Minimum Experience

• • Minimum 3 years of adult acute care clinical experience. Required

Required Minimum Skills

• Strong organizational skills.
• ability to work independently with minimal supervision.
• strong communication and interpersonal skills with a positive presence.
• critical thinking, reasoning, and problem-solving skills.
• broad-based knowledge of clinical, psychosocial and pathophysiological theories
• related to nursing diagnosis and treatment.
• teaching skills and understanding of group dynamics.
• Ability to multi-task

Required Minimum License(s) and Certification(s)

• Reg Nurse (Single State) Required
• RN - Multi-state Compact Required
• Basic Life Support Required
• BLS - Instructor Required
• BLS - Provisional Required

Additional Licenses and Certifications