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Dir. Medical Digital Health

WCO - Wellstar Corporate Office • Marietta, Georgia • Day Shift • Full Time • JR-12301

Facility: WCO - Wellstar Corporate Office

Job Summary:

The Medical Director of Digital Health is responsible for clinical provider supervision and oversight, and clinical practice for the Care Anywhere department, which provides patients with high-quality treatment and diagnostic services in a variety of healthcare settings. This role will practice remotely in a non-traditional clinical setting where virtual health consults will be performed in a virtual care setting (e.g., home office) using video, mobile, telephonic, and remote patient monitoring technologies. The ideal candidate is an experienced intuitive healthcare professional whose diagnostic abilities provided virtually are only matched by their concern for their patients. The candidate is adept in the use of virtual platforms and advanced healthcare technology. The candidate will also be responsible for meeting, assessing, and diagnosing Wellstar patients virtually and providing them with healthcare services that meet state and national standards for caregiving. They will be responsible for prescribing patients with appropriate medication, health regimens and lifestyle adjustments that will contribute to their recovery from diagnosed health issues, prevent future health issues and/or promote a healthier life, while holding the clinical providers accountable to delivering care upon these same standards.
The Medical Director of Digital Health will spend 60% of his/her clinical time in remote setting providing direct patient care virtually, and 40% administrative time.
The Medical Director of Digital Health will regularly participate in Leadership development activities available within or outside the Wellstar organization at the discretion of their leader.
The Medical Director for Digital Health will support the mission, vision, goals, and values of Wellstar Health System, primarily through collaboration with executive leadership in shaping and managing the implementation of the Wellstar Digital Health strategy, while focusing on clinical excellence through the provision of quality, consistent, patient-centered care across the Wellstar Health System as it relates to the practice of medicine.
The ability to communicate with all levels of staff, including providers, employees, and c-suite executives is a must. The ability to operate within and promote a culture of engagement throughout the workforce at their facility and Wellstar is a must.

Core Responsibilities and Essential Functions:

Governance- *Work collaboratively with the Service Line leadership, Emergency Department leadership, Hospital Medicine leadership, and Executive Director of Digital health to support virtual health enterprise in alignment with mission, vision, values, of Wellstar that will focus on providing care for consumers 24/7 and seamless transition from the virtual setting to physical locations. *Serve as the go-to person for addressing problems and resolving conflicts associated with the Care Anywhere- 24/7 virtual care department. *Attend and actively participate in regular business meetings at the Care Anywhere- 24/7 virtual care department level, as well as WMG and Wellstar Health System level. 20% Quality and Patient Safety- *Effectively communicate and advocate organizational expectations to the Care Anywhere- 24/7 virtual care providers. *Assist with development and maintenance of continuous quality improvement programs, ensuring continuous monitoring and assurance of compliance of physician quality care/safety programs. *Oversee compliance with managed care requirements, including timely and appropriate medication formulary utilization and specialist referrals. *In partnership with the Executive Director of Digital Health, responsible for designing, monitoring, and achieving the following Care Anywhere- 24/7 virtual care specific goals. *Wait times for Care Anywhere 24/7 virtual visits *Survey Performance *Financial Performance *Quality Safety Metrics *Digital Health Metrics *Care pathway models 20% People- *Ensure collaborative interactions between Care Anywhere- 24/7 virtual care department, WMG physicians and APPs to accomplish goals of quality, cost-effective care. *Oversee and evaluate clinical, interpersonal and operations performance of Care Anywhere Physicians and APP’s and provide feedback to those individuals routinely. *Supervision duties of APP’s working for the Care Anywhere department. *Regularly monitor APP charts for accuracy and education. *Provide onboarding and orientation sessions to newly hired Care Anywhere physicians and APP’s. *Promote and monitor APP attendance at Care Anywhere provider supervision meetings. *Assist in development, coordination, and completion of educational programs for APPs. *Uphold standards that support best practices for virtual care for physicians and APPs working under the Care Anywhere- 24/7 Virtual Care department. *Foster positive working relationships between the Care Anywhere department and physicians/APP’s/staff across the Health System. *Fosters a culture that focuses on patient satisfaction, safety, customer service, staff participation, collaboration, motivation, and effective communication. 20% Finance- *Participate in the development of the Care Anywhere-24/7 virtual care department annual budget, including advising on areas of potential new service offerings. *Regularly monitor financial performance of the Care Anywhere- 24/7 virtual care department in conjunction with the Executive Director of Digital Health. *Regularly monitor revenue per encounter and assess opportunities for growth. *Oversee and champion the finance and value metrics of WMG. 10% Growth- *Market Care Anywhere- 24/7 virtual care to existing and potential consumers both internal and external. *Promote principles of true collaborative interdisciplinary care delivery model to internal and external consumers. *Target Care Anywhere virtual care growth internally and externally in conjunction with the Executive Director of Digital Health. *Optimizing existing consumer technology strategy and execution to align to business needs. 10% Patient Experience- *Adheres, supports and embodies WellStar Physicians Group’s Customer Service Commitment to Excellence. *Strives for excellence in employee engagement and patient satisfaction. *Patient Experience: Embrace and influence patient experience through AIDET and NRC reports. *Supports patients through their digital health journey. *Responsible for meeting patient experience goals through operational effectiveness, patient follow up, and standardization of practices. 10% Incentive- *The Digital Health Medical Director will be eligible for annual incentive based on system level goals focused on five key areas: Quality Safety, Performance Management, Celebrating Culture, Engaging Consumers and Building Connections. Along with two individual tailored performance goals that align with the system performance goals and strategic themes. 10%

Required Minimum Education:

Other Education MD or DO degree from an accredited school of medicine. Required

Required Minimum License(s) and Certification(s):
All certifications are required upon hire unless otherwise stated.

    Additional License(s) and Certification(s):

    Board eligible by an ABMS (American Board of Medical Specialties) in your specialty and must be board certified within 5 years of completing your training. Required and
    Licensed to practice medicine in the state of Georgia. Required and
    Qualify for and maintain membership per medical staff guidelines. Required

    Required Minimum Experience:

    Completion of a residency program and/or fellowship program. Required
    Minimum 5 years Family medicine, emergency medicine, or other ambulatory setting that includes adult and pediatric experience. Required
    Minimum 3 years Telemedicine experience. Required

    Required Minimum Skills:

    Demonstrated leadership skills and knowledge.
    Strong interpersonal skills with ability to work collaboratively in multi-specialty medical groups.
    Excellent physician relations skills.
    Excellent understanding of clinical and technology trends related to the delivery of healthcare services.
    Excellent communication skills – verbal, written, listening, and presentation along with the confidence to favorably represent the organization in both formal and informal settings.
    A firm commitment to delivering high quality healthcare services with an unparalleled commitment to customer service as a necessary component for success.
    The ability to operate within and contribute to the organizational culture, which embraces compassion, accountability, respect, and excellence to support achieving the goals of the organization.
    Must have the ability to work remotely to provide virtual healthcare.
    Must have a professional remote work environment with access to reliable high-speed internet/broadband.
    Must be proficient in the use of Electronic Health Records

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