Skip to main content

Front Office Specialist

Pulmonary Medicine Austell • Austell, Georgia • Day Shift • Full Time • JR-27369

Facility: Pulmonary Medicine Austell

Job Summary:
The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check-out, answering telephones, scheduling appointments, cash management, and/or administrative functions that support the practice's operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.
Core Responsibilities and Essential Functions:

Customer Service:
  • In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone, identifying self and practice.
  • Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
  • Communicating quickly and often with patients, if there is a delay or wait for patient care.
  • Working with both clinical staff and providers in a team approach.
  • Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long


Operations/Revenue Cycle:
  • Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.
  • Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
  • Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close.
  • Checking patients out; collecting any deductibles or self-pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits
  • Contacting patients for appointment reminders


Administrative:
  • Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests
  • Other duties as assigned by management.
  • Complies with all WellStar Health System policies, standards of work, and code of conduct.
Required Minimum Education:
  • High School Diploma
Required Minimum Experience:
  • 1-2 years administrative front office experience in a physician practice or health care setting Preferred and
  • Previous customer service experience Required
Required Minimum Skills:
  • Computer skills essential.
  • Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred.
  • Knowledge of insurance filing and requirements.
  • Strong verbal and written communication skills.
  • Must be able to communicate and understand verbal and written English language and display a positive attitude while working in a team setting.
Apply Now