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Front Office Specialist

Wellstar Medical Group • Smyrna, GA • WellStar Medical Group • 106079 • Days • Full-Time

Overview

The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or adiminstrative functions that support the practice's operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.

Responsibilities

What you will do

    • We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.

      Responsibilities

      • Manage large amounts of inbound and outbound calls to ensure effective and timely resolution of customer issues.
      • Meet personal/team qualitative and quantitative targets.
      • Identify customers’ needs, clarify information, during telephone calls to obtain information useful in providing effective solutions.
      • Ensure compliance with set standards of customer service when conversing with customers.
      • Research every issue and provide solutions and/or alternatives.
      • Follow communication “scripts” when handling different topics.
      • Escalate complex issues to manager/clinical team for proper resolution.
      • Go the extra mile to build and maintain positive trust relationship with customers.
      • Operate IT equipment such as computer, Avaya telephone, headset etc.

Qualifications

Qualifications
  • Required High school diploma or equivalent.
  • 1-2 years administrative front office experience in a physician practice or health care setting Preferred
  • Previous customer service experience Required
  • Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred.
  • Knowledge of insurance filing and requirements. preferred 
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

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