Overview

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Responsibilities

The IT Supervisor – Sys Admin/Engineering position reports directly to the Manager of Enterprise Hosting. This position is responsible for the day to day management of the System Administration & Engineering team which is made up of various admins/engineers supporting Windows, Linux, and AIX environments. This role will still be hands on providing additional support as required to the Windows environment. The team supports an environment of primarily Windows Servers with over 25k users with availability being of the utmost importance.

Key responsibilities of the role include:
- Supervise the day-to-day operations of the organization's operational IT infrastructure. This role will primarily deal with the operational aspects of the IT infrastructure.
- Plans, monitor, maintain, and troubleshoot server infrastructure.
- Must be well rounded from a technology perspective to include, but not limited to, Server Operating Systems, Desktop Operating Systems, VMware, SAN storage systems, Network, and monitoring platforms
- Responsible for monitoring service requests, incidents, and tasks for the system administration team as well as any day-to-day maintenance tasks.
- Manage resource time & availability working between operational and project tasks
- Manage team ticket queues in ServiceNow and provide required reporting
- Hands on support of Windows Server may be necessary as required

As the Supervisor for the Systems Admin/Engineering team you will be responsible for leading and assisting other technical staff in resolving technical issues and other daily operational activities. This is a very important role as this team provides critical project build resources and T3+ support and escalations of operational support of servers.

Qualifications

Required Minimum Education:

• High school diploma equivalent Required
• Bachelor's Degree, Bachelor of Computer Science, Information Technology, or related field Preferred

Required Minimum Experience:

• Minimum 6 years of experience supporting IT Infrastructure. Required
• Minimum 2 years In a supervisory role of a technical IT team Required
• Minimum 3 years Supporting Windows Servers (2016/2019/2022) Required
• Minimum 2 years Experience in a large environment of at least 10k employees Preferred
• Minimum 1 year In the health care industry Preferred and
• Minimum 2 years Working in a highly virtualized environment leveraging VMware Required

Required Minimum Skills:

• Server Operating Systems (Microsoft/UX
• Active Directory (Design, Administration, and Security)
• Network troubleshooting
• Virtualization/Cloud technologies
• Enterprise Monitoring
• Supervisory Skills

Required Minimum License(s) and Certification(s):

• Advanced Certifications or Vendor Certifications is highly recommended (Microsoft, CompTIA, Cisco, etc). Preferred

Hybrid