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Mgr Nutrition & Food Services

Wellstar Kennestone Hospital • Marietta, GA • Leadership • 110105 • Various • Full-Time


Manages and advises Nutrition & Food Services team to meet expected departmental goals. Ensures patron satisfaction by monitoring all service offerings, initiating improvements and building relationships with patrons. Investigates patient/customer service complaints, solves problems, and provides exemplary customer service recovery. Coordinates with inter/intra-departmental purchasing and external vendors. Trains and builds a team of employees. Makes process improvements and improvises as needed. Monitors and balances budget for area. Plans for future and long-term services. Responsible for maintaining operational costs for responsible area within volume adjusted budgetary limitations. Oversees staff to maximize productivity, minimize waste, and ensure consistently high-quality products are delivered to guests. Responsible for compliance with Hazard Analysis Critical Control Point Standards (HACCP), ServSafe, State and Joint Commission standards. Keeps informed of latest technology. Maintains a good working knowledge of food service systems, patient meal services and retail restaurant services.


Core Responsibilites and Essential Functions

  • Budget * Prepares and monitors a fiscal budget with the guidance of leadership * Hires employees while adhering to position control. * Flexes and moves resources to best meet operational needs. * Monitors multiple financial reporting systems to ensure that the department is within budgetary limits; keeps leader apprised of information. * Takes responsibility for the business performance of area of direct oversight. * Supports and coordinates updates to the business plan by assessing demands, volumes and stats.
  • Leadership * Assesses the performance of direct reports and completes and distributes appraisals and performance improvement plans. * Ensures compliance with HR processes and expectations such as personnel actions. * Collaborate on strategies and tactics with leader to sustain an environment of trust. * Must have strong dispute resolution, interpersonal, and team building skills. * Speaks in positive and respectful terms and walks with confidence, establishes eye contact and smiles such that he/she can manage in all areas and create a positive team environment. * Meets established expectations of the team by offering assistance when it is needed in a positive manner. * Maintains patron satisfaction by monitoring, evaluating and auditing all service offerings, initiating improvements, and building relationships with patrons. * Completes all other job duties as assigned by leadership. * Participates in hospital leadership meetings and initiatives; collaborates well with leadership of other disciplines. * Acts as a team player by offering ways to incorporate hospital and health system strategic goals into operations.
  • Performance Management * Monitors and guides the success of all areas of supervision including procedures, systems and equipment. * Takes steps to improve problems and bring solutions. * Spearheads new initiatives. * Globally guides and engages in the daily operational processes. * Ensures established procedures are followed for storing, reporting repair needs and keeping equipment clean. * Communicates with all customers and employees in clear concise and simple terms that are understandable and includes all necessary information; utilizes good listening skills, clarifying when necessary, and allows people to finish speaking. * Tracks performance improvement initiatives using metrics and can speak to the data with team and hospital leadership as needed.
  • Business Development * Works with Wellstar’s strategic plan to help determine needs for area of supervision. * Coordinates with inter/intra-departmental purchasing and external vendors to communicate vision and plan. * Understands and complies with Food Code for all regulatory agencies.
  • Food Safety and Planning * Owns all service aspects of the operation. * Uses advertising, marketing and/or patient experience tools to improve restaurant revenue, guest attendance and patient satisfaction. * Oversees product procurement; coordinates with purchasing and manages service area par levels. * Oversees staff to maximize productivity, minimize waste, and ensure consistently high-quality products to guests. * Ensures all staff understands sanitary practices for food handling, general cleanliness, and maintenance of service and dining areas; maintains annual competencies.

  • Required for All Jobs

  • Performs other duties as assigned
  • Complies with all WellStar Health System policies, standards of work, and code of conduct.

  • Qualifications

    Required Minimum Education

  • Bachelor's Degree from an accredited institution Required and
  • Nutrition and/or Food Service Preferred

  • Required Minimum Experience

  • minimum 5 years food service experience with three (3) years in food service management Required and

  • Required Minimum Skills

  • Ability to read, write and speak the English language.
  • Strong customer service skills.
  • Proficient in the use of Internet browsers and Microsoft Office products.
  • Excellent verbal and written communication skills.
  • Must be organized and the ability to analyze and trouble shoot problems.
  • This individual must have good interpersonal skills and be able to work as part of a team.
  • Ability to multi-task is essential, as is the ability to function in stressful and emergency situations.
  • Strong detail orientation and time management skills are required.
  • Knowledge of clinical practice settings and clinical workflow in a hospital setting are necessary.

  • Required Minimum License(s) and Certification(s)

    Additional Licenses and Certifications

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