Facility: Kennestone Hospital

Overview

The IT Field Support Technician is responsible for installation, support, inventory enhancement and management of networked and non-networked hardware such as desktops, laptops, thin clients, printers, and peripherals.  In addition, the IT Field Support Technician is responsible for problem resolution/troubleshooting/training and communicating with end users in a timely and customer-oriented manner. Assist with the deployment and maintenance of service level agreements with appropriate reporting and documentation.  All other duties as assigned.

Required Minimum Education:

• High school diploma or equivalent Required
• Associate's Degree Preferred
• Bachelor's Degree in computer science or related field Preferred

Required Minimum Experience:

• Minimum 2 years experience preferred in customer service/ / IT Support Preferred

Required Minimum Skills:

• Desktop operating systems, hardware, printers and peripherals, desktop applications (i.e. Microsoft Office products etc.), LAN/WAN Connectivity.
• Strong communication, presentation, and customer relation skills.
• The individual must be able to communicate and have good team building skills.
  

Onsite - Primary Location: WellStar Kennestone Hospital, North Fulton Hospital, Secondary Location: Windy Hill Hospital, Cobb Hospital, Paulding Hospital, Douglas Hospital